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Julie
Ann Doan
Embellishment
5356 Estate Office Drive, Ste 3
Memphis, TN 38119
901-761-5190
Fax: 901-761-3190
sales@embellishment.us
www.embellishment.us

Julie
Doan kept her business at home for years in order to take care of
her two children. Now that they’re grown, this past year she
moved to a commercial location. From left, daughter Mary Holland,
Julie, husband Cannon, and son Hays.

Julie Doan, owner, Embellishment, started monogramming on jute bags
such as this one after July 2002 when she purchased her first Meistergram
machine.

This
beaded jute bag is another example of a popular selling item at
Embellishment, a boutique that offers monogramming on purses, luggage,
and a wide range of bed and bath accessories.

A
big hit with teen-agers, according to owner Julie Doan, are these
Cinderella shoe bags.

A
trend in the South, according to owner Julie Doan, is for monograms
to be nice and big. Her store, Embellishment is located in Memphis,
Tenn.

Embellishment
offers dozens of purses and handbags all monogrammed with the customer’s
choice of letter. “Our typical customer is a female between
the ages of 25 and 40 who might buy an item for herself and another
for a gift,” says Doan.
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Customer
Spotlight
Embroiderer
Finds
Profits Are in the Bag
Memphis
retailer follows her instincts to build successful gift boutique
featuring personalized items like purses and handbags.
By Deborah Sexton
Julie Ann Doan wanted a job that would let her work
from home. She found something that’s working out even better
for her: a successful retail store that has “mother’s
hours” 10 a.m. to 2:30 p.m., Monday through Friday.
“And it’s
only eight minutes from my home,” Doan says of her business,
Embellishment, an upscale Memphis boutique that features custom
monogramming on a variety of bags, including jute, garment, duffle,
and shoe bags, as well as baby items, such as bibs, blankets, towels,
carry bags, and bloomers.
Embellishment
carries more than two-dozen styles of purses and 24 luggage patterns,
with most customers placing orders for custom monograms on those
items. The boutique also offers items such as hand-painted Christian
tiles and engraveable mint juleps (pewter cups), bowls, cosmetic
cases, engraved jewelry, and more. Customers also occasionally bring
in items for monogramming, such as soccer bags. Corporate logos,
meanwhile, comprise less than 10% of the shop’s business.
The
Gift-Giving Business
“We’re going after an upscale clientele with customization
and monogramming,” Doan says. “Our typical customer
is a female between the ages of 25 and 40 who might buy an item
for herself and another for a gift.”
Embellishment
does a “tremendous graduation business,” Doan says,
selling items such as monogrammed shower wraps, shoe bags, and towels.
One clever concept the store uses to entice gift purchases is the
use of gift certificates, where a customer can buy an item blank
and give it away along with a certificate that allows the recipient
to get the monogramming of her choice. “That way, the item
is paid for, but she gets to pick the style she wants,” Doan
says.
The
1,000-square-foot store even has a small area dedicated to gift
wrapping, while a 12-x-12-foot room houses its single embroidery
machine: a Meistergram 900 XLC. A full-time employee mans the machine,
while three part-timers handle customers. “That gives me time
to handle sales, marketing, and all the other stuff that needs to
be done,” Doan says.
Getting
Established
Doan, who has a background in retail—including a college minor
in marketing—had sewn gifts for friends and items for herself
for years. After attending a seminar for embroiderers and visiting
a friend’s embroidery shop, Doan was hooked. “My friend
explained the difference between a zig-zag stitch and a straight
stitch, and I purchased the Meistergram in July of 2002,”
she says. “We immediately began doing monogramming for a children’s
boutique.”
Doan grew her
business by word of mouth, taking on logos for small businesses
and exhibiting at local events such as church bazaars, local home
shows, and town square fairs. “We passed out tons of cards,
and we sold merchandise such as quilted luggage,” she says.
She did shows
more often (as many as eight per year) prior to moving out of her
home and opening the retail location in March of 2004, but Doan
still plans to continue doing a few events. “We also seek
out vendors to buy our monogram services,” she explains.
The retailer
generates positive buzz with an open house twice a year, sending
out invitations to its database of 3,000 customers and showcasing
new spring or fall items. “We offer coffee and soft drinks,
and it’s a festive atmosphere,” Doan says.
Embellishment
also advertises through direct mail, spots in local magazines, and
its Web site, www.embellishment.us,
which effectively replicates the store’s stylish look. “We’ve
built our business by going the extra mile,” Doan says. “I
don’t think we want to be much bigger. If we were bigger,
we couldn’t deliver the same kind of personalized service.
“Build
your business the way you want, and don’t get caught up in
the money part,” she continues. “Go with your instincts,
trust your feelings, and do things the way you want to do them.”
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Marketing
Moment
Schmooze
or Lose
Nothing
builds business like word of mouth—especially when the words
are coming from your mouth. Learn how you can increase sales by
improving your networking skills.
By
Deborah Sexton
There’s
a remarkably simple, foolproof way to increase your business exponentially
— and it often doesn’t cost a thing. It’s networking,
one of the most effective forms of advertising. In fact, the smaller
your business, the more likely it is that networking will boost
sales, and the more cost-effective it is.
Networking also
is a great tool for people uncomfortable making cold calls or who
don’t consider themselves to be salesmen. “Some people
don’t have the desire to call total strangers,” says
Mark Venit, president, Apparel Graphics Institute, a marketing and
management consultant specializing in the decorated apparel industry.
“Networking is a bridge to selling.”
Here’s
how to cross that bridge and make networking work for you.
Work
That Net
Everyone has “natural markets” for their business. Friends,
family members, and groups you’re already a member of—church,
sports teams, the PTA, car pools—are all great opportunities
for networking. These natural markets allow you to discuss your
business in a comfortable setting, and you can follow up easily
at later meetings.
It’s important
that people in your natural markets know about your company and
the services you provide. Imagine finding out after the fact that
a person in your inner circle just ordered 1,400 shirts for a company
event. That order could’ve easily been yours if you had spread
the word about your business. “Sometimes people say, ‘Oh,
I didn’t want to [bother] my friends and relatives,’
” Venit says. “But it’s important that you let
them know what you’re doing, without being pushy.”
Spread
the Word
The first tool of networking is a professional-looking business
card. It also helps to have some type of business literature available
for follow-up material. As for informing friends and relatives about
your business, simply drop them a letter or postcard. Other effective
networking tools: your demeanor, your attitude, and your ears, Venit
says. “You have to be a good listener, and you have to look
like you want to talk to somebody.”
And when you’ve
made the effort to attend a networking function—a chamber
of commerce meeting, a PTA meeting, etc.—you need to make
the effort to work the room. Wear a name badge, and strike up casual
conversations. “You may be only a handshake away from a sale,”
Venit says. “Being at a mixer isn’t networking if you
don’t take advantage of the opportunities all around the room.”
Be sure not
to dominate the conversation and find out what the person does for
a living, what his interests are, and what his plans are. “Ask
questions that get them talking,” Venit says. “Use sentences
with the words ‘how,’ ‘when,’ ‘why,’
and ‘who.’ ”
Networking
Opportunities
Your local Rotary group makes a great networking opportunity, Venit
suggests. “One of the first things you do as a member is to
tell the other members what you do for a living, and you solicit
business,” he explains. “It’s perfectly acceptable
to exchange business cards with anyone you meet.”
Also, look for
Business Networking International groups in your region. These organizations
are created for the sole purpose of networking businesses. And check
into “business swap” meetings, where each member brings
two sales leads and shares them with other members.
When
you think about it, practically any place outside of your home presents
a networking opportunity. When you see someone wearing a coaches’
shirt, ask him where he gets his uniforms. So what are you waiting
for? Get out there and start telling the world about your business.
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The
perfect Mother’s Day font is this beautiful tulip alphabet
digitized for Meistergram machines. Use it to decorate apparel
or home items such as potholders, pillows, and towels.

Imagine
the endless opportunities for creating a wide range of home
decorative accessories such as bath and hand towels, napkins,
table runners, and more with this colorful tulip alphabet offered
for Meistergram users by The Embroidery Store.

Get
ready for Mother’s Day sales by creating samples using
this tulip alphabet on sweat shirts, sweaters, aprons, tote
bags, purses, and cosmetic bags. The lettering can be adjusted
from 1 inch to 4 inches to accommodate a variety of items.
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Design
of the Month
Unique
Tulip Alphabet
Creates Gorgeous Monograms
This
colorful tulip alphabet, created by 15-year Meistergram digitizing
veteran Karin Jones, KC Jones Design Co., allows you to make monograms
or names resemble a beautiful floral bouquet. You can use two or
three colors, and the size can be adjusted anywhere from 1.5 to
4 inches. A tulip circle also is included. Although it comes in
capitals only, it is ideal for monograms or short names up to six
letters. It is available only in Meistergram format.
Dress
up apparel such as sweat shirts, denim shirts, or skirts or use
it for home decorative items such as pillows, picture frames, or
table runners. It also makes a great Mother’s Day font to
use for a wide variety of gifts. The designs are available on floppy
disk or can be e-mailed directly. The cost of the alphabet package
is only $100, which includes shipping and handling for first-class
postage. To see the full alphabet, go to www.embstore.com,
go to Product Categories, and go to Meistergram Designs & Alphabets.
The order number is K90002.
Calling
All Meistergram Digitizers
The
Embroidery Store is in the process of putting together a mini directory
of digitizers who specialize in creating designs for Meistergram
machines. If you are a Meistergram digitizer or you know of one,
please e-mail Deborah Sexton at dsexton@sbcglobal.net
with your contact info. We’ll notify you here when it’s
up on the Web site.
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