Frequently Asked Questions



Purchasers wishing to return goods should contact The Embroidery Store and request a Return Authorization number. Only goods specified on the Return Authorization may be returned. A copy of the original invoice and the Return Authorization number must accompany returned goods. Unauthorized returns will be returned to Purchaser at their expense. Merchandise returned after 30 days from date of invoice will be charged a 15 percent restocking charge. Merchandise is non-returnable after 60 days from date of invoice. Used or damaged merchandise is not returnable. Return shipping costs are the responsibility of the buyer. Please contact us at 800-504-9757 to arrange an exchange. Our on-line ordering system cannot handle exchanges at this time.


Products will be paid for at time of order, and goods will be shipped freight prepaid as soon as they become available. Customer will be notified with an estimated ship date.


Any damages caused in transit will be the responsibility of the carrier and should be reported to them immediately.

Freight Charges

For a limited time, The Embroidery Store will provide free ground shipping on all Internet orders that are over $150 (excluding shipping charges or tax). If you need your order expedited, please contact us at 800-504-9757. This offer applies to domestic orders only.

Sales Tax

Purchaser agrees to pay or reimburse Seller for any sales, excise or other tax levied by any governmental agency, state or local tariff which is accessed against his purchase of goods or merchandise.  While The Embroidery Store may not charge taxes in all states, purchasers in those states may be required by their state law to pay taxes on purchases from The Embroidery Store..

Credit Terms

Credit Cards : For customers who do not currently have an account with The Embroidery Store, a credit card is required for making purchases on line. On the prior application by the customer and credit approval by the company, a customer may request that an order be shipped on open credit.

Open Credit Terms : To apply for open credit terms, please download and complete our Credit Application (PDF) . You may also request a credit application by calling 800-504-9757, or faxing a request to 800-333-9757. Please include your fax number, email address, mailing address and phone number with your request.

For customers with accounts in good standing, a customer may request that an order be shipped on open account. A representative will review all account before products are shipped.

Our open credit terms for established customers are NET 15 DAYS. Unpaid accounts more than 30 days old will be placed on a STOP SHIPMENT status until the balance is paid in full. Orders place “on line” will also be subject to the Credit Hold policy if the customer account is 30 days old. We reserve the right to charge interest to past due accounts at the maximum rate allowed by law.

Payment : Credit cards – Visa, Master Card, Discover, American Express, or on account only (for established customers). A $20.00 service charge will be assessed on all returned checks paid to account.

Cost of Enforcement

If for any reason it becomes necessary for The Embroidery Store to initiate any legal proceedings against the buyer for the purchase price of goods sold hereunder, The Embroidery Store shall be entitled to recover all costs incurred in connection with such proceedings, including but not limited to reasonable attorneys’ fees and court costs.

Limited Liability

Seller warrants goods and merchandise to be free of defects in material and workmanship for a period of 30 (thirty) days, provided the parts and supplies are utilized in conformance with the written instructions pertaining to their use and under conditions as permitted by specifications for the product. Seller’s obligation under this warranty is limited to making good by replacement, repair, or credit, at Seller’s option, any goods or merchandise found by Seller’s inspection to be defective. This warranty does not extend to repair or replacement made necessary by Buyer’s misuse, abuse, negligence, or willful acts either in installation or operation, nor does this warranty extend to ordinary wear and tear. This warranty does not extend to repair or replace parts damaged by acts of God.

The foregoing warranty is in lieu of (and buyer hereby waives) all other warranties or obligations of the seller, whether express or implied, with respect to the goods sold, whether of merchantability, fitness for any particular purpose, suitability, or otherwise, except as expressly set forth herein.

Thread : While great care is taken to secure quality dyes for thread, no warranties are made regarding color fastness or suitability. As laundering methods are beyond our control, the purchaser should make determination of thread suitability.

Limitation of Liability

In no event shall seller be liable for consequential, incidental, reliance, or special damages including, without limitation, loss of profits for business, injury to any person, damage to any item other than such goods or the equipment sold hereunder, unauthorized use of or access to site or misrepresentation of identity by any user, or any other items or goods or equipment sold hereunder, or installation, adjustment or other expenses that Buyer may incur. This Limited Warranty shall extend only to the Buyer and may not be sold, assigned, conveyed or otherwise transferred, in whole or in part, by operation of law or otherwise, to any other person, firm, corporation or entity, without Seller’s prior written consent. If purchaser is disputing a charge, written notification must be provided to Seller within 90 days from the date of invoice.

Usage Conditions

You agree to access and use this site only in accordance with this usage policy. Any conduct by you, which in our sole discretion restricts, inhibits or otherwise interferes with any other user in using or enjoying the site, will not be permitted. You agree to use the site only for lawful purposes and to refrain from posting on or transmitting through the site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, fraudulent, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or other wise violate any applicable local, state national, or international law.

You agree not to access the site by any means other than through the web interface that is provided by us for use in accessing the site. You agree you will not attempt to defeat, disable or evade any security measures or access restrictions that may be in use in connection with the site nor to use or access the site in excess or outside your authorization to do so.

You acknowledge that the site contains information, data, images and other material (collectively “Content”) that are protected, individually and collectively, by copyright, trademark, or other proprietary right of the company or third parties. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the content, in whole or in part, except as expressly allowed in this Use Policy or U.S. Copyright law. If no specific restrictions are displayed, you may make copies of select portions of the content, provided that the copies are made only for your personal information and non-commercial use and that you do not alter or modify the content in any way. You must maintain any notices contained in the content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided above, you may not upload, post, reproduce, sell or distribute in any way any content on the site without obtaining our permission.


The company makes reasonable efforts to verify the information on the Site, but it disclaims any responsibility for the accuracy, content, or availability of information found on the Site or on sites that link to or from the Site from third parties not associated with us.

We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user a third-party service provider, or us.

Governing Law

We reserve the right to modify these Terms & Conditions at any time by posting the modified Terms & Conditions on this site. The modified Terms & Conditions will be applicable to your access to the Site, and to any orders placed after such posting. Our failure to exercise or enforce any right or provision of these Terms & Conditions on any occasion shall not constitute a waiver of such right or provision on any other occasion. These Terms & Conditions, any dispute about an order placed or goods obtained through the site and your use of the site will be governed by the law of the State of North Carolina, without regard to its conflict of laws principles. If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid, all other provision will remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action that you or anyone claiming through you may make, arising out of or related to use of the site or order placed through the site, must be filed within one year after such claim or cause of action arose or be forever barred.